Shipping policy

Monarchia (monarchia.shop) · Last updated: 31 October 2026

Every Monarchia piece is made to order. Nothing sits on a shelf waiting for you. We print or embroider your order after you place it, then ship it.

1. Where we ship

We ship across India to serviceable pincodes. Select pincodes are not serviceable, including some areas in the North-East and parts of northern India. Enter your pincode at checkout and it will tell you straight away if we can deliver there. If we can't, you won't be able to place the order.

We do not ship outside India at this time.

2. How long it takes

Most orders are delivered within 6–7 days of placing the order. That covers making your piece and moving it to you.

  • Days are counted from order confirmation, and exclude public holidays.
  • These are estimates, not guarantees. Festivals, sale periods, weather, strikes and courier delays can add time.
  • Orders with several items may be made together and shipped in one parcel, or in separate parcels. Each parcel gets its own tracking.

3. Shipping charges

Shipping is free on orders of ₹999 and above. Orders below ₹999 pay a flat shipping charge of ₹79. The shipping charge is shown at checkout before you pay, so you always see the final total before you confirm.

All prices on the store are in Indian Rupees (INR). The total shown at checkout is what you pay.

4. Courier and tracking

We ship with courier partners arranged through our production and fulfilment partner. Once your order is dispatched we email you a tracking link. Tracking can take 24–48 hours to start showing movement after dispatch.

5. Cash on Delivery (COD)

COD is available on eligible orders and pincodes shown at checkout. We do not charge any COD fee.

  • Please keep the exact amount ready. Couriers may not carry change.
  • We may confirm COD orders by email, SMS or a call before making them. If we can't reach you, the order may be cancelled.
  • If a COD parcel is refused or not accepted after repeated delivery attempts, we may switch off COD for your future orders.

6. Delivery attempts and address

  • Please give a complete, correct address, pincode and a working phone number. Delays and returns caused by a wrong or incomplete address are the customer's responsibility.
  • The courier usually attempts delivery up to 3 times. After that the parcel is returned to us.
  • If a parcel comes back because of a wrong address or non-delivery, we will contact you to re-ship (re-shipping charges may apply) or cancel (refund per our Refund, Returns & Exchange Policy, minus costs already incurred, if any).
  • We can change the address only before your order goes into production. Email us as soon as possible.

7. Damaged, opened or wrong parcels

Please check the parcel on arrival. If it looks tampered with or damaged, record an unboxing video while opening it and email us within 7 days of delivery. See our Refund, Returns & Exchange Policy for what happens next.

8. Delivery marked "delivered" but not received

Email us within 48 hours with your order number and we will raise it with the courier.

9. Contact

Email support@monarchia.shop with your order number. We reply within 12 hours.

Grievances: see the Grievance Officer details on our Contact Information page.